Office 365 ProPlus C2R Update Via SCCM 2012 Failed with "Version of client too low to install with: Have: 15.0.4693.1000 Need: 15.0.4711.1003" (Network Steve Forum)

Office 365 ProPlus C2R Update Via SCCM 2012 Failed with "Version of client too low to install with: Have: 15.0.4693.1000 Need: 15.0.4711.1003"

Objective: Please Help. Update an older version of Office 365 ProPlus C2R (15.0.4693.1002 shown on workstation) with the newest version of Office 365 ProPlus C2R (15.0.4711.1003)

Issue/Symptoms: SCCM reported deployment Success but Office 365 ProPlus C2R does not get updated to latest version. When looking at the install log, main message indicating issue is "Version of client too low to install with: Have: 15.0.4693.1000 Need: 15.0.4711.1003". Full log below.

Deployment Method: Downloaded ODT and trying to deploy the latest version to update the workstations by deploying the Office Deployment Tool (i.e. running Setup.exe /Configure XMLFile) via SCCM 2012 package deployment.

XMLFile configured as follows:

</Configuration>

---- BEGIN FULL LOG MESSAGES ----

05/06/2015 11:31:56.891 SETUP (0x674) 0x4fc  Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
05/06/2015 11:31:56.900 SETUP (0x674) 0x4fc  Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\windows\ccmcache\3m. Assuming low cost and proceeding.
05/06/2015 11:31:56.900 SETUP (0x674) 0x4fc  Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab
05/06/2015 11:31:56.914 SETUP (0x674) 0x4fc  Click-To-Run amecw Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4711.1003
05/06/2015 11:31:56.914 SETUP (0x674) 0x4fc  Click-To-Run amecx Medium Descriptor::Load: Prereq Node exists. Being parsing it.
05/06/2015 11:31:56.915 SETUP (0x674) 0x4fc  Click-To-Run amecy Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
05/06/2015 11:31:56.915 SETUP (0x674) 0x4fc  Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
05/06/2015 11:31:56.916 SETUP (0x674) 0x4fc  Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
05/06/2015 11:31:56.916 SETUP (0x674) 0x4fc  Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
05/06/2015 11:31:56.916 SETUP (0x674) 0x4fc  Click-To-Run an8w2 Medium O15BetaValidator::CheckPreReq: Currently installed version: 15.0.4693.1002
05/06/2015 11:31:56.916 SETUP (0x674) 0x4fc  Click-To-Run an8w4 Medium O15BetaValidator::CheckPreReq: Current build is newer than Beta build. Prereq check passes.
05/06/2015 11:31:56.916 SETUP (0x674) 0x4fc  Click-To-Run Telemetry an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
05/06/2015 11:31:56.916 SETUP (0x674) 0x4fc  Click-To-Run Telemetry anwwg Medium SXSValidator::CheckPreReq: Has preexisting 32bit C2R Client.
05/06/2015 11:31:56.919 SETUP (0x674) 0x4fc  Click-To-Run Telemetry anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
05/06/2015 11:31:56.920 SETUP (0x674) 0x4fc  Click-To-Run Telemetry anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
05/06/2015 11:31:56.920 SETUP (0x674) 0x4fc  Click-To-Run ambtx Medium ClientValidator::CheckPreReq: C2R service is running.
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run an8wz Medium ClientValidator::CheckPreReq: Client located here C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe is version 15.0.4693.1000
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run ap2j2 Medium ClientValidator::CheckPreReq: Current client version is located here C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run ambt0 Medium ClientValidator::CheckPreReq: Current client version is version 15.0.4693.1000 available is 15.0.4711.1003
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run ap2j3 Medium ClientValidator::CheckPreReq: Comparison result: -18
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run Telemetry ap2j4 Medium ClientValidator::CheckPreReq: Version of client too low to install with: Have: 15.0.4693.1000 Need: 15.0.4711.1003
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run Telemetry an8w0 Medium ClientValidator::CheckPreReq: returning: 0.
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run anhmp Medium Prereq::ShowPrereqFailure: A Prereq check has failed. Client update needed. We are sorry, but we could not complete the installation. Please try again later. (LINK REMOVED)
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run Telemetry ami7t Medium Prereq::PrereqsFailed returned 1
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run Telemetry aoh88 Medium RunPrereqs::HandleStateAction Prereq check has failed.
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run Telemetry aoh9d Medium HandlePrereqFailure::HandleStateAction: Need to update the client.
05/06/2015 11:31:56.921 SETUP (0x674) 0x4fc  Click-To-Run ap2j6 Medium TryConfigureClient::HandleStateAction: No config file. Using default values for parameters.
05/06/2015 11:31:56.922 SETUP (0x674) 0x4fc  Click-To-Run ambt2 Medium TryConfigureClient::HandleStateAction: C2R service is running.
05/06/2015 11:31:56.922 SETUP (0x674) 0x4fc  Click-To-Run amayg Medium TryConfigureClient::HandleStateAction: Found OfficeClickToRun.exe
05/06/2015 11:31:56.922 SETUP (0x674) 0x4fc  Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=CLIENTUPDATE acceptalleulas="True" cdnbaseurl=(LINK REMOVED) productreleaseid="none" culture="en-us" baseurl="C:\windows\ccmcache\3m" lcid="1033" platform="x86" updatesenabled="False" autoUpgrade="True" autoactivate="1" forceappshutdown="TRUE" version="15.0.4711.1003" productstoadd="O365ProPlusRetail_en-us_x-none"
05/06/2015 11:32:00.215 SETUP (0x674) 0x4fc  Click-To-Run Telemetry ami7s Monitorable TryLaunchClient::HandleStateAction: C2R Client Install Process returned code 0
05/06/2015 11:32:00.215 SETUP (0x674) 0x4fc  Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
05/06/2015 11:32:00.215 SETUP (0x674) 0x4fc  Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
05/06/2015 11:32:00.215 SETUP (0x674) 0x4fc  Click-To-Run amayb Medium TryGetClient::HandleStateAction: Found C2R Client at: C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
05/06/2015 11:32:00.215 SETUP (0x674) 0x4fc  Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl=(LINK REMOVED) productreleaseid="none" culture="en-us" baseurl="C:\windows\ccmcache\3m" lcid="1033" platform="x86" updatesenabled="False" autoUpgrade="True" autoactivate="1" forceappshutdown="TRUE" version="15.0.4711.1003" productstoadd="O365ProPlusRetail_en-us_x-none"
05/06/2015 11:41:33.406 SETUP (0x674) 0x4fc  Click-To-Run Telemetry ami7s Monitorable TryLaunchClient::HandleStateAction: C2R Client Install Process returned code 0
05/06/2015 11:41:33.406 SETUP (0x674) 0x4fc  Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
05/06/2015 11:41:33.406 SETUP (0x674) 0x4fc  Click-To-Run Telemetry aoh9z Medium AdminBootstrapper::Main: Installation came back with 0.

---- END FULL LOG MESSAGES ---

Edited by Leejnuszoo Wednesday, May 06, 2015 8:58 PM Add SCCM detail

May 6th, 2015 8:56pm

Maybe this article might help?

http://blogs.technet.com/b/odsupport/archive/2014/03/03/the-new-update-now-feature-for-office-2013-click-to-run-for-office365-and-its-associated-command-line-and-switches.aspx

Free Windows Admin Tool Kit Click here and download it now

May 11th, 2015 5:31am

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